Privacy Policy
We are committed to maintain the accuracy, confidentiality and security of your personally identifiable information (“Personal Information”). As part of this commitment, our Privacy Policy governs our actions as they related to the collection, use and disclosure of personal information. Our Privacy Policy is based on the values set by the Canadian Standards Association’s Model Code for the Protection of Personal Information and Canada’s Personal Information Protection and Electronic Documents Act. Please note that a customer's information is deleted from our servers after 12 months of inactivity.
N.B. We adhere to the GDPR European privacy policy and your personal information will be completely removed from our servers upon your request.
IMPORTANT: All customer personal information is permanently removed from our store database on a periodic basis. We typically perform this action every 12 months. We do not collect any credit card information.
1. Introduction We are responsible for maintain and protecting the Personal Information under our control. We have designated and individual or individuals who is/are responsible for compliance with our Privacy Policy.
2. Identifying Purposes We collect use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the order process.
3. Consent Knowledge and consent are required for the collection, use or disclosure of Personal Information, except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.
4. Limiting Collection The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information form you in person, over the telephone, or by corresponding with you via mail, facsimile, or the Internet.
5. Limiting Use, Disclosure and Retention Personal Information may only be used or disclosed for the purpose for which it was collected, unless you have otherwise consented, or when it is required or permitted by law. Personal information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law.
6. Third Party Services Personal Information you provide to third party services in connection with an order placed on our website may be subject to separate policies of those third parties.
Although we endeavour to only work with sites with high privacy policy standards, our privacy policy will no longer apply once you leave our website. Additionally, we are not responsible for the privacy practices employed by third party websites or services. Therefore, we suggest you examine the privacy statements of those sites to learn how your information may be collected, used, shared and disclosed.
7. Safeguarding Customer Information Personal Information will be protected by security safeguards that are appropriate to the security level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.
8. Correcting or Updating Information Personal Information will be maintained in as accurate, complete, and up-to-date form as is necessary to fulfill the purposes for which it is to be used. If your Personal Information changes, or if you no longer desire our services, we will provide a way for you to correct, update, or remove your personal data provided to us.
9. Information Shared with Third Parties Shipping, Billing and Other Services Companies
We use outside shipping companies to ship orders and mail advertisements and catalogs. We also use a credit card processing company to bill users for goods and services. We may partner with other parties from time to time to provide specific services. These companies do not retain, share, store or use personally identifiable information for any secondary purpose.
Advertising
We use a third-party service provider to serve ads on our behalf across the Internet, and sometimes on this website. These providers may collect anonymous information about your visits to our site and your interactions with our products. They may also use information about your visits to this and other websites to target advertisements for goods and services. No personally identifiable information is collected or used in this process.
10. Customer Access We will make information available to you about our policies and practices with respect to the management of your Personal Information.
Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and you may request that it be amended, if appropriate.
However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security, or commercial proprietary information.
11. Handling Customer Complaints and Suggestions You may direct any questions or enquiries with respect to our privacy policy or our practices to us by contacting customerservice@engraftprosocks.com
12. Other Information Collected Cookies
A cookie is a short string of data that allows our website to remember who you are. It is a small computer file or piece of information that may be stored in your computer’s hard drive when you visit our websites. We use cookies to remember reference keys to some of your search preferences, checkout capabilities, and other site preferences so we can provide a more convenient experience during your next site visit.
No personal information is stored in the cookie, nor is any credit card or financial data stored in the cookie. All real account information and transaction history are kept in our secure database. When you leave our site, we terminate our interaction with the cookie.
The cookie stays on your computer, and you can delete it anytime you like. You may also change your web browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie, so that you may decline its acceptance. Please note, however, that if you disable or delete cookies, you may not experience optimal performance of our website and you may have to login again and re-enter any preferences you have set.
Automatic Information
Examples of the information we collect and analyze include the Internet Protocol (IP) address used to connect your computer to the Internet, computer and connection information, such as browser type, version, and time zone setting, browser plug-in types and versions, operating system and platform, language preference, referring site, date and time of visitor request.
We collect this information to better understand how our users use our website and to improve our services. From time to time, we may publish report trends or statistics on the usage of our website, based on this non-identifying data.